This Refund Policy outlines the terms and conditions for cancellations and refunds for services provided by Audio System Guy (Beatscape Records), operated by Krishanu Dutta.
1. General Refund Policy
- All sales are final once work has commenced or sessions have been delivered
- Deposits and advance payments are non-refundable unless otherwise specified
- Refunds are processed within 7-14 business days of approval
- Refunds are issued to the original payment method used for the transaction
2. Music Production Services
Custom Music Production
- 50% deposit required to begin work - non-refundable
- Remaining 50% due upon completion - non-refundable once final files are delivered
- If project is cancelled before work begins, full refund minus processing fees (3-5%)
- If project is cancelled after work has started, no refund on deposit
Mixing & Mastering
- Payment required upfront - refundable if cancelled within 24 hours before work begins
- No refunds once work has commenced
- Unlimited revisions included within agreed scope
3. Consultation Services
1-on-1 Consultations
- Payment required at time of booking
- Cancellations must be made at least 24 hours before scheduled session
- Cancellations within 24 hours: 50% refund
- No-shows or same-day cancellations: No refund
- Rescheduling allowed up to 2 times without penalty
Group Sessions & Workshops
- Cancellations 7+ days before: Full refund minus processing fees
- Cancellations 3-6 days before: 50% refund
- Cancellations within 48 hours: No refund
- Session recordings provided if available
4. Commercial Services
Jingles & Brand Music
- 25% deposit to begin concept development - non-refundable
- 75% due upon approval of final concept - non-refundable once delivered
- Up to 3 revisions included in original price
- Additional revisions charged separately
5. Force Majeure
In cases of illness, technical failures, or other circumstances beyond our control that prevent service delivery, we will:
- Reschedule sessions at no additional cost
- Provide alternative delivery methods when possible
- Offer partial or full refunds on a case-by-case basis
6. Quality Guarantee
We stand behind the quality of our work. If you're not satisfied with the final deliverable and it doesn't meet the agreed specifications:
- We'll work with you to address concerns within the revision scope
- Additional revisions may be provided at no cost for legitimate quality issues
- In rare cases of fundamental dissatisfaction, partial refunds may be considered
7. Refund Process
To request a refund:
- Contact us at krissanudutta@gmail.com with your request
- Include your order/booking reference number
- Provide reason for refund request
- Allow 3-5 business days for review
- Approved refunds processed within 7-14 business days
8. Dispute Resolution
If you have concerns about our services or refund decisions, we encourage open communication. Contact us directly to discuss any issues. We're committed to finding fair solutions that work for both parties.
9. Contact Information
For refund requests or questions about this policy:
- 📧 krissanudutta@gmail.com
- 🌐 Contact Form
This policy may be updated periodically. The most current version will always be available on our website.